1. Scope
This policy applies to all orders confirmed with Pashin International Private Limited (“Pashin”) after payment of the required advance. Delivery method and timeline for your order are also stated on your quotation, proforma invoice or order confirmation.
2. Made-to-order production timelines
Most Pashin pieces are crafted after design approval. Indicative timelines from design sign-off:
| Order type | Typical timeline |
|---|---|
| Single bespoke piece | 4–8 weeks |
| Wedding gifting programme | 6–12 weeks (depends on tiers and quantity) |
| Corporate collection | 8–16 weeks (batch production) |
| Ready / catalogue piece (if offered) | 3–10 business days after payment |
Timelines are estimates, not guarantees. Complex designs, stone sourcing, hallmarking, festive season demand or force majeure may extend them. We will notify you of material delays and agree a revised schedule.
Occasion-led delivery: Where you specify a wedding, festival or corporate milestone date, we plan backwards from that date. Late enquiry may limit available options.
3. Delivery within India
- Insured courier: Default for most orders. Shipped to the address on your order confirmation with tamper-evident packaging. High-value orders may require OTP verification or recipient ID at delivery.
- Hand delivery: Available in select metros (Mumbai, Delhi NCR and Bengaluru) by appointment, subject to order value and schedule.
- Studio pickup: Available at 11 V Mall, Thakur Complex, Kandivali East, Mumbai, Maharashtra 400101, India by prior appointment after balance payment and identity verification. See Contact.
Shipping charges, if any, are stated on your quotation. Complimentary shipping may apply above order value thresholds as communicated by your advisor.
4. International delivery
International shipping is offered case by case for eligible orders. Where agreed:
- Export documentation, customs duties, import taxes and local charges are your responsibility unless explicitly included in writing.
- Extended timelines apply for customs clearance and insured international logistics.
- Some designs or materials may not be exportable under Indian regulations — we will advise before confirmation.
5. Balance payment before dispatch
Orders are dispatched or released for pickup only after receipt of the balance amount due as per the Payment Policy and successful quality approval (photos or in-person where arranged).
6. Risk & title
Risk of loss passes to you upon delivery to the address specified, successful pickup, or handover to your authorised representative. Title passes upon full payment of all amounts due.
7. Failed or refused delivery
If delivery fails due to incorrect address, unavailability or refusal to accept:
- We will attempt to contact you to reschedule.
- Re-delivery or storage charges may apply.
- Continued failure to accept after 30 days may be treated as cancellation under the Refund Policy, with applicable deductions.
8. Inspection on receipt
Inspect packaging on delivery. Report visible transit damage within 24 hours with photos. Concealed damage or manufacturing defects must be reported within 48 hours of delivery as described in the Refund Policy.
9. Corporate & bulk programmes
Multi-recipient corporate orders may ship in batches. Partial shipments do not waive balance obligations for remaining units unless agreed in writing. Recipient address accuracy is your responsibility.
10. Contact
Delivery questions: support@pashin.in · +91 9967631115